SMS
Built-in SMS support
SMS is a fast and efficient channel to reach customers instantly. With built-in SMS support in your communication platform, you can manage messages seamlessly along with other channels, such as email and chat. This provides a seamless experience for both customers and employees.
Meet your customers where they are — SMS as an effective channel
SMS is a powerful tool to reach customers quickly and instantly, no matter where they are. By using SMS as part of your communication strategy, you can deliver important information, reminders and updates in real time — in a way that is both personal and effective.
Sending SMS — simple, fast and efficient
SMS mailing is an effective way to reach customers directly with important information, offers or reminders. With a high opening rate and fast delivery, SMS is an unbeatable channel to ensure that your messages get across — at the right time and to the right people.
Seamlessly switch between channels — Create a unified customer experience
Switching seamlessly between different channels, such as email, chat, phone and social media, makes the customer experience both smooth and consistent. By using a centralized platform, you can gather all communications in one place and ensure that the customer's journey continues uninterrupted, no matter what channel they use.
Optimize your marketing with SMS — Reach out quickly and instantly
SMS is one of the most effective channels for communicating with customers. With its high open rate and fast delivery, SMS is perfect for driving campaigns, increasing engagement, and getting instant response. Here's how you can optimize your marketing with SMS.
Use AI in the SMS channel with templates
By combining AI and SMS templates, you can optimize your messages for both speed and precision. AI helps you analyze customer data and create personalized, relevant SMS messages that strengthen the relationship with your customers.
Create simple SMS campaigns in our campaign builder
With our campaign builder, you can quickly and easily create effective SMS campaigns. By using intuitive tools and automated features, you can reach your customers with relevant messages, without any technical knowledge.
Concatenation of SMS functions
1. SMS — The direct route to your customers
SMS is one of the most effective communication channels, with an opening rate of over 90%. Use SMS to reach customers quickly and instantly with important information, reminders or offers.
2. Automate your SMS mailings for efficiency
Automated SMS lets you send notifications based on triggers, such as booking confirmations or status updates. Automation saves time and ensures that your customers are always kept informed.
3. Personalize your SMS for greater impact
A personalized SMS creates more engagement. By including the customer's name or referencing their recent purchase, you can create a stronger connection and increase customer satisfaction.
4th. Proactive SMS — Keep the customer one step ahead
Use proactive SMS to inform customers before they even need to ask. It can be anything from delivery status to service reminders or offers that match their needs.
5. SMS for quick feedback and customer insights
Ask customers for feedback via SMS. A short message with a link to a survey or a simple question that can be answered with a number creates quick and valuable insights.
6. Integrate SMS with your dndra channels
Combine SMS with email, chat and other channels for a seamless customer experience. Start in one channel and continue the dialogue in another without losing context.
7. SMS for time-sensitive messages
When you need to reach customers quickly, such as during changes or urgent updates, SMS is unbeatable. With instant delivery and high visibility, you ensure your message gets through.
8. Measure and optimize your SMS campaigns
Analyze opening rates, clicks and responses to understand what works. Use the insights to optimize your SMS campaigns and create even better results.
Curious about how you can simplify your customer service?
Book a free demo and see how you can manage cases faster, increase customer satisfaction and empower your employees with smart, AI-powered solutions.
©2025 Customer First AB
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