1. Efficient customer data management with CRM integration

A customer implemented our integration with their CRM system to automate the transfer of customer data. The result was faster handling of customer cases and a clearer picture of each customer. With a complete overview, customer satisfaction and team productivity increased significantly.

2. Real-Time Order Management with ERP Integration

By integrating our platform with their ERP system, an e-commerce customer was able to automate the entire flow from order to delivery. Inventory status and billing are now automatically synchronized, saving time and reducing the risk of errors. In addition, their customer service can focus on more complex issues.

3. Improved communication with email and chat integration

A support organization used our integrations to connect email and chat channels to their case management system. This gathered all communication in one place and allowed for faster responses and better follow-up. By eliminating manual labor, they were able to handle more cases with the same resources.

4. Financial Management Automated with Fortnox Integration

A company with a high billing rate connected its billing system to Fortnox via our platform. This allowed invoices to be automatically created and posted when a case was completed. The company reduced administration by 40% and received faster and more accurate financial management.

Fast-growing companies choose Customer First for integrations

Integrations are critical for fast-growing companies that need to optimize their processes and scalability. Customer First offers a platform that makes it easy to connect systems, automate flows and manage complex work processes — all to meet the needs of growing companies.

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A log of the customer dialogue

Having a lifelong log of customer dialogue means that all communication with a customer, from initial contact to today's interactions, is stored in a centralized platform. This creates a comprehensive picture of the customer's journey and enables a more personalised, consistent and proactive service to be delivered.

AI — A Better Customer Dialogue

AI services are changing the way customer service and support work by combining automation, analytics and proactive support. The result is faster processes, happier customers and a more productive team.

Integration with order and inventory systems — Seamless management of your flows

By integrating your order and inventory system with our platform, you can streamline the management of orders and inventory status. Automated flows ensure accurate data, reduce manual labor, and improve the customer experience with fast and reliable deliveries.