Conversations
Telephony — an obvious part of Customer First
Customer First includes telephony as an integrated channel to provide you with a complete solution. Manage calls seamlessly with other channels such as chat, email and errands — all in one place. Telephony is easy to use and seamlessly integrated to strengthen your customer service.
Built-in call support
Calls are linked directly to the customer's profile, giving you a unified picture and the ability to offer faster and more personalized service. The built-in support allows you to work efficiently without switching between different tools. Telephony has never been the only
Telephony features for smooth service
Customer First offers built-in telephony capabilities with support for telephonist and switching solutions. Manage calls with features such as call pairing, customer identification, IVR, and call recording. With a seamless integration, you create a fast and efficient customer experience.
Switch seamlessly between channels
With Customer First, you can easily switch between phone, chat, email and other channels without losing context. All customer information and history is gathered in one place, allowing you to continue the dialogue where it left off—regardless of the channel. Smooth, efficient and always adapted to customer needs.
Summarize your conversations with AI
With Customer First, you can use AI to automatically summarize conversations and create clear notes. Get an overview of your customer's cases, key points and next steps in seconds. It saves time and ensures that nothing important falls between the chairs.
Automatic responses to your customers
With Customer First, you can provide fast and accurate responses to your customers using automated features. Manage frequently asked questions and cases smoothly, around the clock, freeing up time for more complex customer interactions.
Call Features
Callback
The customer can choose to be called instead of waiting in the telephone queue.
Call recording
Records customer conversations for quality assurance, training and regulatory compliance.
Call Queues
Handles incoming calls when all agents are busy and enables prioritization of different call groups.
Call Summaries
AI-based systems capture keywords and call context in real time and generate an automatic summary when the call ends.
AI-powered voice analysis
Uses speech recognition and real-time sentiment analysis to assess the client's tone and emotional state.
AI-Based Customer Insights
Collects data from multiple channels (phone, email, chat) and uses machine learning to segment customers based on behavior and history.
Interactive Voice Menus (IVR)
Provides automated menu selections and, with the help of AI, can understand spoken commands to solve simpler cases instantly.
AI-powered reporting and prediction
Analyzes call data to identify trends and predict upcoming peaks in case flow.
Curious about how you can simplify your customer service?
Book a free demo and see how you can manage cases faster, increase customer satisfaction and empower your employees with smart, AI-powered solutions.
©2025 Customer First AB
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