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Economy and Improvements
Customer First is not just a customer service system — it's an investment that directly impacts both the efficiency and profitability of your business. Centralizing all communications and automating processes creates a smoother working environment, happier customers and significant cost savings.
All channels in a system
Bring all customer communication — chat, phone, email, social media and self-service — into a single system. With Customer First, you get a complete overview of every customer interaction, simplifying management and creating a seamless experience for both customers and employees.
Case management and distribution in the same system
Combining case management and distribution in a single system creates a seamless process where everything from the customer's initial contact to the solution is managed in an efficient and structured way. In addition, when the system is augmented with AI, the entire workflow becomes faster, more accurate and significantly easier to administer.
How we deliver our services — 10 steps from needs analysis to support
We ensure every project is successful through a structured 10-step process, where we work closely with our customers from start to finish.
“In just 4 weeks we were in full production with our new system. Implementation was smooth and efficient, and already during startup we could see the value in improved workflows and faster response times. The result was a rapid transition to a more productive and organized way of working.”
Poppy, article in Telekom Today
Customer First — The Complete Solution for Modern Customer Service
Customer First is more than just a platform — it's a centralized, AI-powered solution that redefines customer service. We combine efficiency, personalization and insight-driven technology to create a solution that not only enhances the customer experience, but also optimizes your business.
Tailor-made needs analysis
We start by understanding your unique needs and challenges to deliver a solution that is fully tailored to your business.
Centralization of all communications
Collect all customer communications — from chat, email and phone to social media — in a single system. This provides a unified overview and eliminates duplication, which is one of our greatest strengths.
Automated case allocation in real time
AI analyzes and categorizes cases instantly, ensuring that every query reaches the right person or department without delay. This seamless process is unique to Customer First.
AI for multi-channel self-service
With the same AI services over text and speech, customers can get fast and consistent help whether they're using a chat bot, FAQ, or calling in. The centralized AI structure reduces costs and raises quality.
Real-time employee support
Our AI Assistant acts as an invisible colleague, helping employees with real-time suggestions and recommendations to manage cases faster and more efficiently.
Fully automated solutions
Customer First manages simpler processes fully automatically, freeing up time for your employees to focus on more complex and value-creating tasks.
Complete case history in one place
All previous customer interaction is collected and displayed in a unified interface, which makes it possible to provide a personalized and contextual service in each case.
Sentiment analysis and customer feedback
Our advanced AI analyzes the customer's tone and emotions in real time, providing insights into the customer experience and identifying opportunities for improvement instantly.
Auto-summaries of cases
After each call or interaction, Customer First automatically generates a clear summary, saving time and improving documentation.
Integration with your existing systems
Customer First works seamlessly with your current CRM, ERP and communications tools, reducing implementation time and ensuring a frictionless transition.
Scalability and future-proofing
Our platform is built to grow with your business. Easily add new channels, features or users without having to change systems.
Real-time analysis and optimization
Access detailed reports and analytics to help identify trends, improve processes, and make data-driven decisions.
Cost savings with central AI
By using the same AI services across all channels, you can reduce operational costs, avoid costly duplication, and streamline resources — a feature that makes us unique.
Ongoing support and innovation
Our solution is not static. We offer continuous support, updates and new features to ensure you are always at the forefront of customer service.
9 channels in Customer First
Conversations
Traditional telephony with AI support and complete history.
Centralized management of all email communications
Live chat
Fast and personal communication in real time
Social Media
Interactions via Facebook, Instagram, X and other platforms
SMS
Effective notifications for reminders and quick contact
Video
Direct contact via video call for more complex or personal matters.
AI Assistant for Text
Automates and streamlines text-based cases such as chat and email.
AI Assistant for Speech
Real-time support and automation for calls and voice-based interactions
Web Forms
Automated collection of customer requests through the website.
12 built-in features in Customer First
Customer Information
Collects all data about the customer for personalized and efficient service.
Communication in cases
Centralizes all dialogue and history in each case
Coherent customer dialogue
Integrates all channels for a seamless experience.
Case management
Organizes and follows cases from start to solution
Case allocation
Automates distribution to the right employees.
Resource Optimization
Ensures efficient use of team resources
BankID
BankID enables secure identification for sensitive cases.
Knowledgebase
Quick answers through dynamic database for questions and answers.
Analysis and insights
Data-driven insights for better decisions and processes.
Real-time tracking
Overview of activities for faster action.
Quality monitoring
Analyze interactions for improved service
Integracija
Connects to existing systems for a complete solution
Curious about how you can simplify your customer service?
Book a free demo and see how you can manage cases faster, increase customer satisfaction and empower your employees with smart, AI-powered solutions.
©2025 Customer First AB
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